Terms and conditions


Terms & Conditions

This website is owned and operated by 2ND ONE ApS. The company's registered office is at Ryesgade 19C, 2200 Copenhagen N, Denmark. The company's registered CVR number is 34882177. These terms and conditions include general terms and conditions for the use of this website. These relates to the services provided at the sale and purchase of products through this website. Please read these terms and conditions carefully, as these will be subject to any purchase made on this website and services provided by 2ND ONE.
 

Private Policy

2ND ONE are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorized actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Delivery Policy

All parcels are shipped with GLS. However, in Sweden, Norway and Finland your parcel may be handed over to another company, when it crosses the border of your country. You can find information about GLS and their partners at the GLS webpage.

In all countries you can ship to a private address or a business address. In some countries it is also possible to have the parcel delivered to a ParcelShop, which are specified below.

List of countries we ship to and individual costs for shipping:

  • Denmark – Delivery est. 1-4 weekday(s) – 0 DKK to 49 DKK – Self-selected GLS ParcelShop can be selected as form of delivery

  • Norway – Delivery est. 3-5 weekdays – 75 DKK

  • Sweden – Delivery est. 3-5 weekdays – 60 DKK – Self-selected GLS ParcelShop can be selected as form of delivery

  • Finland – Delivery est. 3-5 weekdays – 90 DKK

  • Island – Delivery est. 3-5 weekdays – 340 DKK

  • United Kingdom – Delivery est. 3-5 weekdays – 80 DKK

  • Ireland - Delivery est. 3-5 weekdays – 90 DKK

  • Germany – Delivery est. 3-5 weekdays – 50 DKK – Self-selected GLS ParcelShop can be selected as form of delivery

  • Poland – Delivery est. 3-5 weekdays – 110 DKK

  • The Netherlands – Delivery est. 3-5 weekdays – 60 DKK

  • Belgium – Delivery est. 3-5 weekdays – 60 DKK – Self-selected GLS ParcelShop can be selected as form of delivery

  • Austria – Delivery est. 3-5 weekdays – 80 DKK

  • Switzerland – Delivery est. 3-5 weekdays – 75 DKK

  • Luxemburg – Delivery est. 3-5 weekdays - 60 DKK

  • France – Delivery est. 3-5 weekdays – 90 DKK

  • Italy and Spain – Delivery est. 3-5 weekdays – 100 DKK

  • Portugal – Delivery est. 3-5 weekdays – 130 DKK

  • The United States & Canada – Delivery est. 5-7 weekdays - 300 DKK

  • Australia & New Zealand – Delivery est. 5-7 weekdays - 380 DKK

The estimated delivery times are provided as guidelines only, and do not take possible delays, such as payment authorization, custom issue or postponements in shipping, into consideration. The time of delivery is estimated from the date of dispatch.

When an order is dispatched from our warehouse, we are unable to re-direct the order.

Taxes & Duties

Orders made outside of the European Union will have Danish VAT charged on them - this cannot be changed, as this is against regulations. However, please note that local charges (customs, duty, sales tax etc.) may be added to the order, and these charges are at the customer's own expense. The costs varies from country to country and depend on the size of the order. 2ND ONE does not hold liability for these costs.


Return Policy

We hope you are satisfied with your 2ND ONE order, but should you be unhappy with any of our products, they can be returned to us. You can choose to exchange the product(s) to a different size or style (provided the price level is the same) or get a refund, provided that the following is met:

  • You must be aware that we have a 14 days’ return policy starting from the day you receive the parcel. If you wish to return or exchange your order, please contact us for authorization within this 14-day period. The email should include your order number as the subject, and the information that you intend to return your order. We are to be contacted at webassistant@2nd-one.dk. We will then send you a return number.

  • You must write the return number on the return parcel and the enclosed return form. After receiving the return number, you have 14 days to send the order back to us. Please note that if we have not received an email from you within the 14 days’ return period or if the return number is not noticeable on the return parcel, we reserve the right to deny receipt of your return parcel.

  • The return parcel must include the return form provided with the order. This must be filled out with all information asked for, so that we are able to identify the return quickly.  

  • Products must be returned unworn and undamaged with all original tags in tack, and packed in a responsible closed parcel.

  • When returning the order, the costumer holds the shipping costs back to us. If you wish to exchange to another size, we will pay for the shipping costs back to you.


Return Address:

Return parcels are to be send to the following address:

2ND ONE
Bådehavnsgade 46B
2450 Copenhagen 
Denmark


Refund Information:


All refunds are made to the credit card used when placing the order. We cannot credit the amount back to another account.


Payment

We accept the following credit cards:
We use the payment solution ePay, which is certified according to the highest level of PCI standard. These standards require compliance with more than 200 security controls. All your credit card information is SSL-encrypted and only accessible for ePay. If your credit card is 3D secure valid, you will go through the 3D secure check. If not, you will go through a normal SSL-encrypted check-out.

Guarantee

The customer has the right to claim the guarantee for a product up till two years.

If you as a customer wants to claim guarantee, please write us an email at webassistant@fiveunit.dk to explain your reason for want the guarantee. The products must then be send back to us for evaluation.

If the claim department accepts your claim for guarantee, we will replace the product with a new product or a product of similar style. Furthermore, if we accept the claim for guarantee, we will cover the shipping costs.

Cookies

We use cookies on our website for the purpose of retrieving user information for each visit. This information is used to improve areas of the site to enhance functionality and to ease the use of the site for people visiting. Furthermore, this information may also be used for marketing purposes or alike.

Complaints

If you have any complaints regarding missing or damaged items, please contact us as soon as possible.

Create complaint about 2ND ONE to EU.e


Handelsbetingelser

Denne hjemmeside er ejet og driftet af 2ND ONE og er en del af Styleunits A/S. Firmaets registrerede kontor ligger på Ryesgade 19C, 2200 København N, Danmark. Firmaets registrerede CVR nummer er 34882177. Disse handelsbetingelser inkluderer generelle handelsbetingelser til brug af denne hjemmeside. Disse services omfatter køb foretaget på denne webshop. Venligst læs disse handelsbetingelser igennem, da disse gælder alle køb på denne webshop og services 2ND ONE inkluderer. 

Privatpolitik

2ND ONE er forpligtet til at beskytte Deres private oplysninger. Kun autoriseret personale inden for virksomheden kan bruge oplysninger indsamlet fra individuelle kunder. Vi evaluerer hele tiden vores systemer og data, for at sikre den bedst mulige service til vores kunder. Regeringen har lavet en række specifikke retningslinjer for uautoriseret handlinger imod computer systemer og data. Vi undersøger sådanne handlinger med henblik på retsforfølgelse og/eller civil forfølgelse for at få refunderet skader fra De ansvarlige.

Leveringspolitik

Alle pakker bliver sendt med GLS. I Sverige, Norge og Finland bliver Deres pakke muligvis overgivet til en anden virksomhed ved grænsen til dit land. De kan finde information omkring GLS of Deres partnere her: GLS .

Danmark – Leveringstid: 1-4 hverdag(e) – 0 DKK til 49 DKK – Vælg mellem levering til en selvvalgt GLS pakkeshop, privatadresse eller firmaadresse.

De anslået leveringstider er kun vejledende, og leveringstiderne tager derfor ikke forsinkelser pga. betalingsproblemer, grænsekontrol eller udsættelser i forsendelse i betragtning. Leveringstiden er anslået fra den dato pakken er afsendt.

Når en ordre er afsendt fra vores lager, kan vi ikke ændre i givne informationer.

Returpolitik

Vi håber De er tilfreds med Deres 2ND ONE ordre, men skulle De være utilfreds med vores produkter, kan det/disse returneres til os. De kan vælge at ombytte produktet til en anden størrelse eller style (så længe prisniveauet stemmer overens) eller få refunderet beløbet, så længe det følgende betingelser er mødt:

  • De skal være bevidst om, at vi har en 14 dages returpolitik, som starter fra den dag De modtager Deres pakke. Hvis De ønsker at returnere eller ombytte Deres ordre, skal de kontakte os for autorisation inden for denne 14 dages periode. Deres e-mail til os skal indeholde Deres ordre nummer som overskrift, og information om at De har i sinde at returnere Deres ordre. Vi kan kontaktes på: webassistant@2nd-one.dk 

  • Vi sender derefter et returnummer, som De skal skrive både uden på pakken og den medfølgende returformel. Når De har modtaget deres returnummer, har De 14 dage til at sende ordren retur tilbage til os.

  • Venligst vær opmærksom på, at hvis vi ikke har modtaget en e-mail fra Dem inden for de 14 dage, eller hvis ikke returnummeret er synligt på returpakken, har vi retten til at afvise den.

  • Produktet/produkterne som returneres skal være ubrugte og uden skader med originale mærker, og pakket i en ansvarlig lukket pakke.

  • Returpakken skal inkludere den returformel der medfølger ordren, og fyldes ud med alt information, så vi hurtigt kan identificere den.

  • Når De returnerer Deres ordre betaler De som kunde forsendelses omkostninger tilbage til os. Hvis De ønsker at ombytte produktet til en anden størrelse eller style betaler vi for forsendelsesomkostningerne tilbage til Dem.


Returpakker skal sendes til den følgende adresse:

2ND ONE
Bådehavnsgade 46B
2450 København SV
Danmark

Betaling

Vi accepterer følgende kredit kort:

Vi bruger betalingsløsningen ePay, hvilket er attesteret ifølge PCIs højeste standarder. Disse standarder kræver overholdelse af mere end 200 sikkerhedskontroller. Alle Deres kreditkortinformationer er SSL krypteret og er kun tilgængelige for ePay. Hvis Deres kreditkort er 3D sikret kommer De igennem et 3D sikkerhedscheck. Hvis ikke går De igennem et normalt SSL krypteret check ud.

Klager

Hvis du klager angående manglende eller beskadiget varer, kontakt venligst os hurtigst muligt.

Opret en klage vedrørende 2ND ONE til EU .